Frequently Asked Questions
Everything you need to know about achieving salon-quality hair at home.
Are It's a 10 Haircare products cruelty-free?
Yes, we are proud to be a Leaping Bunny certified company. We do not test our products or ingredients on animals at any stage of the production process.
How do I know which Miracle Leave-In product is right for my hair type?
Our original Miracle Leave-In is great for all hair types. For specific needs, we offer specialized versions like 'Lite' for fine hair, 'Silk' for extra shine, and 'Keratin' for strengthening damaged strands.
When will my order ship and how can I track it?
Orders typically process within 1-2 business days. Once shipped, you will receive a confirmation email containing a tracking number to follow your package's journey.
What is your return policy?
If you are not completely satisfied with your purchase, you may return the product within 30 days of delivery for a full refund. Please ensure the product is in its original packaging.
Do your products contain sulfates or parabens?
Many of our collections, including our shampoos and conditioners, are formulated without sulfates and parabens to ensure they are safe for color-treated hair and sensitive scalps.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.